terms and conditions

sales:
All sales final. Customers are responsible for all fees and associated and incurred with and through their PayPal account and/or credit card. All applicable taxes are the responsibility of the customer and billed accordingly at time of order processing. All fees quoted on the site are quoted in U.S Dollars. Payments must be made with a valid credit card or through a PayPal account. Credit cards purchases are processed on behalf of nelli designs through a third party vendor, PayPal. Shipping fees are the responsibility of customers and are billed at time of order. By purchasing through PayPal, you agree to all terms and conditions of PayPal. Visit: www.paypal.com for updated terms and conditions. All information (customer name, address, credit card/account, phone, email) remains private and will not ever be sold or passed along to any other third party for any reason. We do reserve the right to changes in product offering, pricing structures, shipping policies, and exchange policies without prior notice. However, when changes occur, we will do our best to let you know right away.
order confirmations:
Upon completion of your order, you will receive an Order Confirmation email. Please keep this email as it is your sales receipt and order confirmation. All order confirmation emails will include a contact email address for use to contact nelli designs should you require additional information about orders, pricing, shipping, exchanges. This email is: nelli@kuhlstudio.com.
defective items/exchanges: If your item is defective in some way or you received the wrong item, please call us at 612-669-8769 for a return authorization number. nelli designs is not responsible for broken candles in return shipping. Replacements will be made upon receipt of returned item to nelli designs. Exchanges will be made if you received the wrong color collar, wrong tag inscription, or wrong size candle. Credit will not be issued after the sale; only exchanges. All shipping charges on exchanges are responsibility of customer. product disclaimer: nelli designs is not responsible for mis-use of the candle or the candle adornments in any way. For full safety guidelines for candle burning, see guidelines below, or please visit: www.candles.org. The collars are considered “decorative” and not for use on animals ever. The tags are for aesthetics, not durability, therefore, they are not to be worn on any pet, pet leash, pet collar or any pet clothing of any kind.
shipping:
Fedex Home, Express Saver or Overnight Delivery available. Pending order verification, order completion and credit approval, shipping time is approximately 3-10 business days (excluding holidays when longer shipping times may apply). For retail orders, shipping will be billed separately depending on weight and quantity of package(s). Candles will ship within 7-10 days of order; please allow for extra time during the Holidays.
third party links:
We provide links to other sites for your convenience. nelli designs does not control the content of these sites. Your use of these linked sites is subject to the privacy practices and terms of use established by the specific linked site, and nelli designs disclaims all liability associated with these sites. Further, descriptions of, or references to, third party products, services, publications within these sites does not imply endorsement of or by nelli designs. nelli designs is not responsible for and disclaims any endorsements of products, services or publications except where noted.
Candle Safety Rules
The National Candle Association urges consumers to follow these rules for candle safety. Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Never burn a candle on or near anything that can catch fire. Place candles away from drapes, bedding, carpets, books, paper, flammable decorations, etc. Keep candles out of the reach of children and pets. Don’t place lighted candles where they might be knocked over by children or pets. Trim candlewicks to ¼ inch each time before burning. Long or crooked wicks cause uneven burning and dripping. Always use a candleholder specifically designed for candle use. The holder should be heat resistant, sturdy and large enough to contain drips or melted wax. Be sure the candleholder is placed on a stable, heat-resistant surface. This will also help prevent possible heat damage to underlying surfaces and prevent glass containers from cracking or breaking. Keep the wax pool free of wick trimmings, matches and debris at all times. Always read and follow the manufacturer’s use and safety instructions carefully. Don”t burn a candle longer than the manufacturer recommends. Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire. Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited. Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container. Never touch or move a burning candle when the wax is liquid. Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use. Place burning candles at least three inches apart. This ensures they won’t melt one another, or create drafts that can cause the candles to flare. Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters. Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break. Be very careful if using candles during a power outage. Flashlights and other battery- powered lights are safer sources of light during a power failure. Make sure a candle is completely extinguished and the wick is no longer glowing before leaving the room. Extinguish a candle if it flickers repeatedly, smokes, or the flame becomes too high. The candle isn’t burning properly. Let it cool, trim the wick, check for drafts and then re-light.
Never use a candle as a night light. © 2008 National Candle Association Visit www.candles.org